Addressing the Checkout Assistant That Left Me Totally Speechless – Kudos to You

This occurred on a day of rest, and I was sufficiently irritable, topping off my mum’s car. It was a common fuel stop that also functions as a supermarket, which often leads of joining a queue shoppers with carts of pricey provisions. A terrible fate to unfold when all you want is to pay for some fuel. Dreadful.

My position was fourth among those waiting. A single employee working, a youthful clerk. A peculiar quality about her. When the faffer at the first position had at last settled for his purchases, a baked snack, and his box of eggs, I was certain I heard the cashier bid him an excellent day. Unusual. Maybe it was a mistake, or possibly she uttered it and was being sarcastic. The thought crossed my mind if perhaps she was a supporter in my battle with dithering, sharing my contempt for those who delay people just getting gas like me.

Taking a step forward, becoming the third customer. The person ahead of the queue finished pumping gas with impressive quickness. And there it was again: “I hope you have a fantastic day.” In fact, it was “have a wonderful day”. Someone from the US? Here in Stourbridge? The pronunciation indicated it, and few locals tells people those exact words, or even just a nice day. Highly unusual. It's uncommon to find people from America visiting this town, and definitely not holding jobs in fueling spots or elsewhere.

Second in line at last. Following a senior shopper engaged in a right old battle with her shopping cart, her food items, her handbag and her membership pass. This took an eternity. Once completed, the woman also received the wish a wonderful day. Clearly an American. Confirming it was possible by saying something hilarious at the cashier, to see if she did that reaction their typical stare, stoically, and state very earnestly: “That is quite humorous.” However, nothing occurred of a funny comment to utter.

In the end, I embraced for the absolute sincerity – or a performance of it, essentially the same as the same thing – with which she looked straight at me, to my very core, and wished me a wonderful day. It improved my mood. A positive experience.

Sherry Roth
Sherry Roth

Energy economist with over a decade of experience in market analysis and sustainable power solutions.